shawn w.

I signed up for lifelock after discovering that I was a recent victim of identity fraud, someone had taken out a $3,500 loan in my name and of course never made a payment. I discovered this when my credit went from 810 to 690 overnight. I signed up for lifelock so I could check and monitor any other possible identity fraud. Ironically, the day after I created my lifelock account I had some fraudulent charges on my Amex card. When I log into lifelock and check the alerts it says "Good news, you don't have any alerts or notifications to review". The identity fraud doesn't show up, the credit card fraud doesn't show up, just a green checkmark and a message that everything is good. Obviously lifelock is terrible at doing the one thing they are supposed to do. So I cancelled my autorenewal, so that after the first year which I already paid for the account will be cancelled and lifelock wont get any more of my money. The cancellation process immediately took me to an "Are you sure?!" page, I clicked "yes". Only to be brought to another are you sure page, then another, and another. I think I had to click yes about 6-7 times. At one point the yes button disappeared from the center of the screen where I had just clicked and was replaced by a "Don't cancel" button. Like a shell game. Now I feel like I've been scammed and ripped of twice, once by the person who took out a loan in my name, and once again by lifelock. They use fear and deceit t