Sheila K.

Very poor customer relations. I did not receive a wire rack with my microwave although the specs on the site said it is included. When I called, they said it is not included. They said I should have read the manual BEFORE I bought the item as it is mentioned in the manual rack is not included.! I have never heard something so ridiculous. Their specs list the wire rack being includes under features. They said that is just a feature but it is not included. To me this is false advertising and I will be checking with Consumer Affairs Department if they can list it under features but then say you need to read the manual to determine if it is actually included or not.