Sheila L.

From the minute the bag arrived I had to hang it outside because of the really 'chemical' smell.
After writing to Bond and Mason, they told me it was the leather! The smell was on the inside and did not smell of leather. (They take you for a fool because the other bag I purchased didn't smell like that, so didn't make sense)
After writing again, to say that I had tried all the ways they suggested to get rid of the stink, they offered me a 40% refund. I replied that 40% for a bag that would have to go in the dustbin, was not acceptable, I wanted a full refund. They said, Yes, but pay the return costs myself!
Needless to say, the bag is now in the bin!