I had purchased three of Zshoppers items a couple of years ago. I lost one of the parts which made the item unusable. I contacted Zshoppers to see if they could help me obtain a replacement part. I was so impressed that they opened a package to take the part out so they could get it for me, and all they charged me was postage! Outstanding customer service without any hassle! I wish all companies were as easy to work with as the shoppers.