I ordered with expedited one day delivery. One week later still no order received. Waited on hold for half an hour for someone to even answer the phone, when they did all she could do was to refund the expedited shipping fee but even she could not get a response from the production people on why the order was not yet filled and when I could expect it. I then sent an email to customer service and now almost 24 hours later have not heard back from them.