Sheree P.

I would give Liberty Home Guard 0 stars if I could. Starting with customer service. My son and his wife have twin 3 year Olds and a baby. When their AC went out, they called Liberty to access their warranty. While heat climbed over 100 degrees for several days, they were given a complete run around. Told more information was needed from the adjuster. The adjuster spoke to the company several times giving them the same info over and over and still nothing was done to get their AC fixed so they could be in the house comfortably. On several days they were told they would have a phone call by the end of the day and no call came. This went on for 2 weeks during weather with temperatures over 100. When the company finally got back to them it was to tell them they would only cover $200 of the $5000 it will take to replace it. Hidden in all of the paperwork was some very small print that negated the replacement of their AC. This company has no honesty, compassion, or integrity. They will take as much time as they can to find a way to get out of upholding the warranty that trusting people buy thinking they are being covered by a company that stands behind what they say. DON'T WASTE YOUR MONEY ON LIBERTY HOME WARRANTY. THEY WILL RIP YOU OFF.