Sherine H.

If I could give this company zero stars, I would have. The order was supposed to be same day delivery. It still hasn't arrived to the recipient in Barcelona. I tried to contact the company many times to no avail: website just sends you an automatic email and tracking link says order is 'being prepared'. I finally received an email at night claiming that the destination address is incorrect (that's while the tracking still said the order is being prepared). I replied saying the address was correct and that they had a local Spanish contact number which they did not attempt to call if they could not find the address. I asked for an update. Tried to contact them multiple times via the website, email and phone but no answer. The phone has a recorded message that all their agents are busy, playing in loop for 10-15mins then another recorded message tells you to go online and then it cuts off. I gave up and tried to cancel the order but it's not allowing me to saying that the florists have been assigned the job and that I cannot cancel.
It's a complete scam. Still haven't got any response and the flowers were not delivered.