I ordered a lug bag from QVC which I did receive (because it's QVC) and decided I wanted a charm for it. Ordered on 2/7/2023 and have not received. They charge your credit card as fast as they can and give you a 30 min window to cancel. I cannot cancel my order or get my money back. Emails to their customer service email address go unanswered. I likely will never use the bag I ordered because I am so displeased with this company. Do not order unless you don't care if you get charged for merchandise you may or may not ever see.