- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I have submitted several requests for help in understanding the status of my order. The order was placed on 12/9/23. I received a shipping notice on 12/11/23. In reviewing the USPS tracking number, it keeps stating USPS is still waiting to receive the product from Oak&Luna. I paid for expedited shipping. This is a gift. I have no information or response to my repeated request for a response. The company was quick to take my money but provided no means for communication by phone to resolve this issue. If I don't hear from someone from "Customer Care" soon I will need to file to dispute this through my credit card and the BBB. Very disappointed.
Sheryl C.'s review of Oak & luna earned a Very Helpful vote
Sheryl hasn’t received any thanks yous.
Sheryl doesn’t have any fans yet.
Sheryl isn’t following anybody yet.
Empty.
Please don't buy from this company. I really wish I read these reviews before I bought. My custom...
They are an Israeli company that hides it as much as they can. Their return policy is non...
Hi Sheryl,
Thank you for your feedback. We are a 100% online company and we don't take phone calls, but we take the issue seriously, and once of our colleagues will be back to you via email soon.
Thank you for your patience.
Kind regards,
Oak&Luna Customer Service Team