Shirley B.

From start to finish and follow up one year after we moved in review
July 2022 - I have never been to Schumacher homes. My husband and I wanted to visit and to see what plans and designs they had to offer. We met with Brian Nelson at the Cygnet site. He was incredible to work with. His professionalism, pride and attentiveness to what we were looking for was amazing. Just by talking with him initially on the phone and sharing our wants in a new home he presented us with a home plan that was a great template to start with. After our second meeting, he was able to then create a custom home to our very liking. He was never pushy. He always kept our plans in mind. It was an incredible experience. No wonder we decided to go with Schumacher Homes.

Update one year later Aug. 2023

Just as Aaron Mahan promised, Schumacher came back out 1 year later to our home and addressed every single area of concern that we had. They repaired nail pops, corner beads, imperfections of any kind. They are top notch. They repainted the repaired areas. And even Culley, our Schumacher Warranty Repair Rep, cleaned my fan blades while he was putting a finishing touch on our wooden beam. (See photo) They brought out the very best 3rd party dry wall/painter…. Mark Lewandowski is awesome. Culley and Mark made this a painless and even great experience. NEVER did they look down on one of our needs. They were like "Give it to us! If you want to build and you want the care after the build, then Schumacher is the builder with integrity, the professionalism, the skill and the follow through you're looking for. Our Schumacher Contractor during the build was Brian Arbaugh. I cannot begin to thank him enough for pretty much holding our hand through the entire process. His professionalism and integrity went above and beyond. Thank you Aaron Mahan for the incredible patients and follow through since we moved into our home back in August 2022. You have orchestrated so much on our behalf and we are profoundly grateful. Thank you Schumacher Homes for building us our forever home and for ensuring even a year later that it is every bit what we expected it to be and what you ensured it would be.

I want to warn you about a fraudulent company. Be sure that when you call your hotel to make a reservation that you call the hotel directly. I thought I had called mine directly and when I questioned if I was speaking to the hotel directley the representative for Reservations.com blatantly lied and said he was a clerk at the Econo lodge. Their customer service dept. refused to cancel my reservation based on their lie. It is ok, i have my reservation and my plans with my mom and sister at no extra cost to me. But it will cost this fraudulent company alot more by the time I am done warning my colleagues, friends and familiy to watch out for them and posting it on every media sight and trip advisor available

I called JCP furniture only to be on hold for 35 mins and then to only be told that M XD delivery had not informed JCP that they had picked up our bedroom set this past Monday. Shawn, the manager finally gave me a processing of refund reference number. He said it can take ANOTHER 48-72 hours for our refund, our money to show back on our JCP Card. Yet another delay. Our money has in fact been hijacked and we are no longer willing to be lied to and put off by JCP. $4800 dollars may not seem like alot to JCP but it very much is to your customer. I will be posting this on every media outlet and source available as well. We were faithful customers and all we got was lies and disrespect! #jcpenny #jcpenney #jcpennys