Shreyash n.

They just don't know how to give service to any of their customer. We did the Kashmir trip and witnessed worst service ever organised by Neem Holidays Pvt. Ltd.
When we arrived on the airport, they dont come to pick you on your arrival. Thats how it started. Then after calling and waiting for 20-25 minutes in the hopes of somebody will come to pick us. They ask you to book a prepaid taxi on your own and come directly to the Hotel.
Hotel is decent and basic but not a 3star hotel as committed. So once you check-in at 3pm, You are hungry and you want lunch, you assume that you will get a good lunch as included in the package. They wont give you lunch. Then again you call then with a Frustrated mind. So after few calls and disagreements and calls with " Mr. Casual attitude and not so smart KUNAL KHARAT (an employee of Neem travels pvt. Ltd.) they give you daal, rice and sabji. So thats how you start your day with Neem Holiday's pvt ltd. In Kashmir.

They don't even give any sort of water (packed or cans) with lunch.
How can you travel without water?
Its a basic requirement of Human kind to have water at least when you are traveling. Water is much needed. We are paying extra for water as and when needed.
Water is at extra charge. Like really?
I feel if we are going with any tour agency we expect a decent amount of service otherwise we could have traveled alone or with individual families. What's the point of hiring a tour agency like neem holidays pvt. Ltd.? They really lack in service and They don't want to improve.
The tour coordinator Named "Mr. KUNAL KHARAT" based in Mumbai is not at all coordinating with us. He is very casual "Chalta hai na sir & and Dekhlenge na sir" attitude. What do you mean by that? Dude, You are not doing your job properly. Logo ke tour kharab kar raha hai tu. And shame on you and your company for this.
All Hotels are on outskirts. How can you walk for an hour to see any destination. They don't give breakfast, lunch and dinner properly.
They don't cover destination as committed in the itinerary.