Neem Holidays

All in all it was an enjoyable trip. But would like to list down some good to haves...
Pros: The food selection on all days ( except the day we arrived) was really well thought of and indeed very tasty. The hotel in Danang was really very good.

Cons: Few days were cramped with activities to the point of exhaustion and sometimes we had too much time. The stay at Hanoi was like a pit stop and the hotel room was cramped and it definitely wasn't a 4*. Similarly Oscar at Ho chin mih had a good location but the hotel was just average. The last leg of the tour was most mismanaged. Imagine packing out at 9am when you have a 7.15 pm flight. We reached the airport at 2.30pm and had nothing to do till boarding. The guides were local people who could barely understand our requests or really do the needful as proper guides. It was difficult to understand their pronounciation too. The compulsory gratuity of $3 per person per day is exorbitant for the kind of service provided. The breakfast had nothing except fruits and cornflakes for the vegetarians. The first bus was so bad that it was impossible to sit and anyone over 5'6 wouldn't be able to get into the seat.

Please look into these areas... The way you have improved so much with the daily curation of the different veg menu. You can do better than this in other areas too.

I would definitely like to do another trip with Neem in the future and hopefully these hiccups are resolved.

Dad and I share a great love for exploring new places. So, for his birthday I decided to take this tour so that we would get some daughter-father time too. Believe me, not only the organization and management, but the food was bountiful. We are surely carrying baggage full of memories with us! Cheers Neem holidays!

Its was a worst Experience with NH.
Hotel, Food, tour guide, Bus Service all are Dangerous Class...

Inspite of my several reminders and emails, they do not want to refund my advance amount of 1 lac. Now they are telling me that my amt. Has been forfeited as 6 years have passed.
They have not given me any credit note till this date.They had never invited me to join any other tour
How can we trust them?Wil add a proof of Purchase shortly.
CA CMA Suresh A. Shah
M*******335

We had booked Bali trip for 12/*******. It was cancelled due COVID. Neem Holidays is not giving us refund nor are they giving us alternate tour. We 6 senior citizens had booked this trip. They had the audacity to say that trip had happened and it was a no show from your side. Also They say Malayasian Airline has forfeited the ticket amount whereas there was directive from Government of India that since trip are cancelled due to COVID, Airlines shud either rebook or refund.

Manish Agarwal doesn't receive calls, doesn't give appointment. If you go without appointment they literally push you out saying you can't sit here.

This is the worst experience we have ever had in our travel history.

Cheated in everything, right from ticketing to hotels to excursions….Very very bad experiences

We were put in the worst hotels without AC without Wi-Fi etc the Hotel staff and Neem Staff are super arrogant and get aggressive. Neem cheated us on every count

They are the WORST EVER tour operators in India. My parents were to travel to Europe Tour. They just were concerned about how to loot my parents for securing their amount first and eventually avoiding them for any further information. The owner Mr. Agarwal is a fraud for he just shrugs away any responsibility / ownership and has maintained a highly unprofessional team to mock the customers. Not a single person is willing to take responsibility until you pay them out. Once they have received their amount, they just ignore you. They dont care about any person whether they are ladies or senior citizens etc. They have the audacity to tell "Manage Your Own". Shame on Neem Holidays.
Beware of such arrogant, unprofessional and fraudulent tour operators.

Don't get misled by the Neem Holidays ads playing on prime time national TV. We did - to our regret. They jack up prices, lack any transparency and do not have basic communication skills or courtesy. NOT recommended.

Neem travels is highly unprofessional holiday planners.
They don't have any customer service and once you book the tour with them you are at their mercy.
This was my first booking with the mandatory decided never to book through them.
Also I will advise my friends and relatives never to book through them

We booked a trip to Russia 3 years back. They changed the schedule in the last moment at a date not suitable to us, and refused to refund our money. We lost more than 1and 1/2 lakhs. We are senior citizens and this cost us dearly.
Mitra

WORST TOUR OPERATOR. NEEM TRAVEL has no respect for their customers, once entire booking is done they are least bothered in conveying important details, their accommodation, meal and travel partners in EUROPE are extremely DISAPPOINTING. Dirty rooms, substandard food, defunct buses made our trip a NIGHTMARE. Their travel partner FANIANI TRAVEL COMPANY on two occasions provide faulty transport resulting in passenger being stranded in the road for hours without food and washroom facilities. Return flight being from Paris the previous night hotel was booked at a distance of 450 km approx.resulting in full day traveling during which the FANIANI BUS broke down and substitute bus arrived only after 5 hours, which resulted in. Passengers missing their Paris Mumbai flight. FOR which no compensation was provided and the passengers had to cough up on an average 55 k to get back. DO NOT FALL FOR THEIR FALSE PROMISES. THIS TOUR OPERATOR IS A TRAVELLERS NIGHTMARE.

Still same situation no reply several mails no refund of Japan tour 24 March which company told flight cancelled hence tour cancelled due to corona

6 April 2020 Japan tour of two persons. No talk of refund yet of Rs. 2.90 lakhs.
This tour was cancelled due to covid 19 lockdown.

By Neem Holidays Tour

We group of 6people out of 21 total booked Dubai tour package through M/S Neem Holidays Tour Pvt Ltd, starting from 13 the Jan 2020
We all had bitter experience from day one including the the others also.
There was no tour manager at Sarjah Airport, Driver was there with play card. The "OYO "Smana hotel was provided which had no courtesy to provide sitting and water etc in place Three star rating international hotel.
There was nobody from Neem tour to coordinate and guide to the tourist new to the country
On telephone to Neem Holidays nobody was responding
One Mr Manish phone rang and he talked very rudely and ask us to talk to him at 4.30 pm, imagine the conditions of all tourist who were exhausted as the were at Mumbai Airport from. 30 am to travel to Sarjah
Mr Manish behaved as we were on free holiday arranged by His company, the same he conveyed on phone. We all have paid our hard earned money for this tour and his behaviour is not acceptable.

We all were surprised and felt very bad by the behaviour of Mr Manish who being owner did this
We all resolved not to travel any tour from this company and spread to our friends and relatives the same for future

Even the dinner every day the company arranged in the same restaurant of average standard, who served same menu food with no variety.
Except two days no other days no tour guide services were provided
In all we tourist felt cheated on following account
No tour Manager accompanied us from Mumbai/Sarjah
No tour guide except two days
In place of 3star international hotel economy OYO hotel was provide
The Dinner everyday was arranged at the same restaurant with average standard who served same menu with no variety for a change.

All in All it was very bitter experience and we would not recommend to our friends and relatives for Neem tours in future. We made 5 international tours with other Mumbai based travel companies which were pleasant experience

I personally suggest pls dont book through merm holidays. Very bad experience and hopeless service right from pick up from airport to last drop..

I have gone with neem firstly to east Europe, and to SpainPortugal. For both tour the experience was very very satisfactory. In both tours what was promised was 100% delivered, The tour manager Chandresh was excellent, apart from knowing his job well always eager to give more and to help everyone. I recommend Neem Holidays to all my friends and relatives. In one line most competitively prices tour covering all must.

I had traveled with Neem Holidays in their Russia tour in August 2019. Overall it was a torture. (a) After 11 hours of air travel when all were dead tired, they did not take us to hotel, but for 8 hours of site seeing in Moscow. (b) Similarly after 9 hours of slow train journey from Moscow to St. Petersburg they took us not to hotel but for sight seeing for 4 hours, before we landed in hotel past midnight. The hotels provided were of low class (No Wi-Fi in St. Petersburg Hotel). Too much of time wasting and time killing and less site seeing. The Indian dinners were most frugal in cheap restaurants. Overall a bad experience. I will never go with them again

They just don't know how to give service to any of their customer. We did the Kashmir trip and witnessed worst service ever organised by Neem Holidays Pvt. Ltd.
When we arrived on the airport, they dont come to pick you on your arrival. Thats how it started. Then after calling and waiting for 20-25 minutes in the hopes of somebody will come to pick us. They ask you to book a prepaid taxi on your own and come directly to the Hotel.
Hotel is decent and basic but not a 3star hotel as committed. So once you check-in at 3pm, You are hungry and you want lunch, you assume that you will get a good lunch as included in the package. They wont give you lunch. Then again you call then with a Frustrated mind. So after few calls and disagreements and calls with " Mr. Casual attitude and not so smart KUNAL KHARAT (an employee of Neem travels pvt. Ltd.) they give you daal, rice and sabji. So thats how you start your day with Neem Holiday's pvt ltd. In Kashmir.

They don't even give any sort of water (packed or cans) with lunch.
How can you travel without water?
Its a basic requirement of Human kind to have water at least when you are traveling. Water is much needed. We are paying extra for water as and when needed.
Water is at extra charge. Like really?
I feel if we are going with any tour agency we expect a decent amount of service otherwise we could have traveled alone or with individual families. What's the point of hiring a tour agency like neem holidays pvt. Ltd.? They really lack in service and They don't want to improve.
The tour coordinator Named "Mr. KUNAL KHARAT" based in Mumbai is not at all coordinating with us. He is very casual "Chalta hai na sir & and Dekhlenge na sir" attitude. What do you mean by that? Dude, You are not doing your job properly. Logo ke tour kharab kar raha hai tu. And shame on you and your company for this.
All Hotels are on outskirts. How can you walk for an hour to see any destination. They don't give breakfast, lunch and dinner properly.
They don't cover destination as committed in the itinerary.

The service is give is soo bad.
First of well when we reached the organiser who came with us said we have to wait for 3 hours because 2 people were coming late and we were 17 people who they said to wait, we all came together and told them we want to leave as the journey was for 6 hours and our flight was early mrng we didnt even get to sleep after speaking to md they made us go after wasteing 1.30 hour of ours then the journey was good n hotel next day when we went to jaisalmer they gave us so bad hotel no cleanliness no hot water in so cold weather n service too bad we left to go another place and the organiser didnt even come with us to sight secens with us he left us alaone with a guide who didnt show us whole place and then he took us to hotel the food had only 3 type variety shak roti n rice thats it the organiser tells us i got order from top n thats it what you get... we have to tours but this happened for first time,
Its soo bad i hope you all get from this.
And please see to it yall dont get such a bad service.

In case you cancell or your visa is rejected they charge huge amount, which is exhorbitant. Get from them in writing and very clearly the amount of cancellation and nothing will be charged extra. The boss is also very Rude person. Also better to get visa first and then book with them

I have travelled to Europe twice with Neem Holidays, first Western Europe and then Eastern Europe. Both tours were excellent. No complaint at all. Hotels were good, food in Indian restaurant was really mouth watery, Buses were of highest quality, tour manager very knowledgable and co-operative, sightseeing places wonderful, tour management of the highest standard and all this at the cheapest rate. It is truly unbelievable. THEY DELIVER BETTER THAN THEY PROMISE.

On arrival at Kashmir airport, we had to search for the Neem representative for over half an hour. No-one was there with the Neem Banner to make it easy to identify. We then realized that the Tour was vendored to a local Company in Srinagar.
Bus provided on all days was a rickety bus without a car dikki. So when it rained the baggage of all 20 of us was put next to the driver and the first 2 seats.
Not sure if the hotels provided were 3 star hotels. But were decent. On the first day itself the Hotel was changed without any intimation to us.
A couple of tourist spots, were not shown to us, like Awantipura Ruins. On asking about the same, we were told the army did not allow us to go there. Same issue with the previous batch which went with Neem. No one in the bus saw any body stopping our bus. That was clear cut lies as they just did not want to spend a couple of hours travelling. Even for Shankaracharya Hill we had to fight as it was in the itenarary and the Local who came with us, said that Neem has provided a big bus and big busses are not allowed on the hill. All those who wanted to go actually fought and refused to sit in the bus till we were shown the spot. He had no other option but to make arrangements for a small vehicle for us.
At Gulmarg/Somarg, we were told to get down at the parking spot and told to make arrangements for the horse/car to go further. No help was provided to us, due to which we were fleeced by the locals. Most of us were seniors, were forced to sit on horse backs, and spend thousands of rupees.
Food provided at the hotels where we were put up was ok, but while travelling, we were taken to dirty local hotels, where there were unhealthy conditions. Due to this, the entire group of 21, fell sick with loose motions, fever and vomiting. A couple of children were also hospitalized in the middle of the night. The person who was supposed to represent Neem was no where in the picture. More than 7 of us missed one entire day of sight seeing, but no one cared. At the local hotels, we were told we could eat upto a limit of Rs 220/ beyond which we have to bear. To put a CAP for food was something surprising after paying 40-45 thousand to NEEM. No drinking water is provided to us thru out the tour. We had to purchase our water on all 7 days.
Due to all the above, per person, we spent at least Rs 10,000 more.
My suggestion is please go with a REPUTED TOUR, AVOID NEEM TRAVELS. Do not fall in the trap of the initial low changes of NEEM. You will land up with poor health and spending far more than what you expect. Instead, right from the beginning select a tour you can rely on.

Been Holidays office staff is is very poor in listening to the suggestions of travelers. In order not commit anything, they do not reply to e-mails. Me. Agarwal, did not have time for customers. Our Japan trip was NOT planned properly. We were told 3 star hotels but in reality two hotels weren't even 2 star. Vegetarian Breakfasts & lunches were not attended to properly. Our time was lost in traveling by bus which could have been saved if we were travel (with little extra money) by flight, bullet train or metro. I would rate Neem Holidays ZERO (0).