I have ordered my mobile phone since one week, i have not received it yet. Shipping information are not fully detailed. Actually I don't know which Company does the shipping, but they sent me only a traceability number and it does not correspond to any item. They answer my requests the day after. They can be contacted only by email, no chat online, no telephone number. The cost of shippment is always of 9 even if they declared it for free. It would be hard work to get my new phone!