Sirushti J.’s Reviews of Big Stock Photo & more

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5/21/18

Hi, when I am trying to subscribe free day trial, My card got charged with 79$... and it was not my mistake I clicked on "7 Days Trail Link only " Please cancel my subscription and refund the amount now... As per refund policy and I didn't make the payment... Waiting for your positive reply "Without OTP" My amount got charged from you... Please help me to get the amount back

Am not gonna use anything... Please refund ASAP

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Thank you

Jeff D. – Big Stock Photo Rep Over a year old

Hi Sirushti,

Please reach out to us at support@bigstock.com so we can look into this further.

Between the field where you entered a credit card number/expiration and the button where you confirms the free subscription is the following information:
"Your Free Trial includes 35 free images. We will bill you $79 on May 13,2018 (whatever the applicable date based on date of sign up) unless you cancel before then. After that, your plan will renew monthly. Cancel in your Account settings or by contacting our support team."

Here is the link to that page. Note - it is not visible if currently logged into a Bigstock account.
https://www.bigstockphoto.com/subscribe/payment/5aday30day_bonus2_7day_trial/

Here is the link to our policy pertaining to subscriptions and refunds:
https://help.bigstockphoto.com/help/articles/kbat04/Subscription-Plans?q=refund&l=en_US&fs=Search&pn=1#q

Thanks.