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Trash PMS system and horrible customer service. And if you would like to lose every chargeback, then Shift 4 is perfect for you. They literally do NOT have your back. We have now lost $10,273.19 just for no-show reservations in the last three months. Customers sign hotel folios and IDs are scanned upon check-in. Shift 4 still gives back their money and does NOTHING to protect the hotels.
Stay far away from these crooks.
Tip for consumers:
This company has thousands of complaints with the Better Business Bureau.
Products used:
Shift 4 PMS
Slappy I.'s review of Shift4 earned 3 Very Helpful votes
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The sweet rep who sold us the system, neglected to mention many of the important details in...
Hi Slappy — We're very sorry to hear about this issue and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support