Slawomir S.

We rented a car in Goldcar rental company at Sevilla airport. Pick up process was easy and fast. There was no problems when I told that I'm going to go to Portugal (I was informed that there I need to buy additional insurance - 8 euro per day). I rejected all other insurance options. Car was almost new in very good condition. No problems with rented car during whole rental period. Return was also fast and without any problems.

Problems started when I did not received back my deposit. When I did not receive deposit in 30 days I tried to contact GOLDCAR in that matter. The only option is email (no phone or chat is available). After couple of days I received information that GOLDCAR is fastest company in giving deposit back (!SIC!) and there were problems with processing my credit card (I was not informed about it at all). I received ink to form I needed to fill in. It turned out that I'll receive back less than half of my deposit.

It took a month (and around 10 emails) tho get clarity why I did not get my full deposit. It turned out that during contract signature person at the office included extra costs insurances that I was not informed about (and full contract was not shown to me).

In total I paid 3 times more for rental comparing to price I paid when booking reservation.

Some lessons learned:
- demand showing full contract at the office (bare in mind that contract is only in Spanish - no English version)
- demand showing all costs and deposit details before signing.
- if you are asked for fairly small amount of deposit (200 euro for 3 days in my case) - it means that you have additional insurance included and you will need to pay for it.