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Ordered a couple small items from them. After two weeks my order wasn't shipped, so I complained. They sent me a "tracking number" aka they created a shipping label. But over a week later and they still haven't actually sent the item out. It's been almost a month, and they've now stopped replying to all emails. Will have to report the fraud to my credit card company. Stay away from these thieves!
Socket M.'s review of Entertainment Earth earned 5 Very Helpful votes
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Worst customer service ever! Paid for an item over a year ago and still haven't received it or a...
I placed a preorder for an item right when it first got put up with in a day or 2. Now the item...
Oh no! It sounds like our correspondence could be sorting into a junk folder, as all emails are replied to within one to three business days. Please be aware that a shipping label is created when an order is shipped from our facility. If there are no updates to the tracking feed, the carrier may have lost your package or there could be a delay. Please contact us directly by phone at 818-255-0095 or chat in from entertainmentearth.com with your order number so that we may help resolve this for you. We look forward to hearing from you!