My mother accidently booked thru these scammers instead of Marriott without even realizing it. We get to our hotel and they see our reservation but no money has been released to them from Reservation Stays. They let us go ahead and check in while they investigate. Turns out the phone number goes to Dubai. We ended up having to pay the hotel, which was much cheaper than what RS charged. So now we're disputing the charge with Mom's credit card company. Stay away from Reservation Stays!