SongMei H.

I submitted a claim to RentalCover.com online on Nov.12 as there was an accident with the car we rented from Fox on Oct.27 2022.
I have provided all information and documents to RentalCover.com. The response I received from their senior director, Seth Simon is below:

So what happens next?

Our Claims team will contact the rental company.
We will assess your claim and request andy clarification or further documents.
Most claims are paid directly to the rental company, however, if you have paid them and the claim is approved, we will reimburse you.
For reimbursable claims, you will receive a payment link via email. Payment is completed quickly by electronic transfer.

The damages amount should be paid directly to Fox by your company according to the information I got from Seth Simon.

I have been involved in a multi vehicle accident, I'm not at fault in any way for this accident. I have collected and provided all the third party's information to you, but your claim team had not taken any action for an investigation until I sent an email to request on Nov.28.

The investigation is being taken between RentalCover.com and State Farm now, but I received an email from your claim team this morning, I was told that they would be closing my file and there is no further action available.

I feel very disappointed with what your claim team have done on this claim. I will take further action to report this to their head office.