Sonia A.’s Reviews of Costway Canada & more

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“Two products purchased and both disappointing”

11/29/23

I bought a heater, air purifier, cooling unit and a toaster oven both costway. The heating unit came dirty and without a remote and other pieces. It also was cheaply made, and did not function anywhere near the quality of other heaters. I have purchased in the past. The toaster oven is under one year old and it is no longer having power run to the unit. It will not turn on on any function, and I've tried multiple outlets. I will not buy from this brand again as it is cheaply made over priced and they offer poor customer service!

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Toaster oven, heater air purifier

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Nancy L. – Costway Canada Rep 11/29/23

Dear Sonia,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with our product. Your satisfaction is our top priority, and we're committed to resolving this issue.

To better assist you, could you please provide more details about the order number and specific problems you encountered to cs.ca@costway.com? This will help us take appropriate action. Our customer support are standing by and ready to help you resolve any issues you have.

Thank you for your understanding and cooperation.

Best regards,
Costway Canada