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I bought Forza 5 from Kinguin. The seller sent me a scam code that redeemed for random DLC. Then they attempted to get me to pay more money for the game I already bought. Counterfeit bait-and-switch scam. Fraud.
Tip for consumers:
Kinguin support is a nightmare. They won't respond until you reverse the charges for your transaction, then they try to scam you so you cancel the reversed charges. Not to be trusted.
Products used:
None.
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Empty.
It's very likely you will get used or invalid keys from them, while they just give excuses to...
Dear Customer.
Thank you for your message.
We have found your order and have intervened in the report.
Your order has immediately been refunded on our end.
The merchant's handling of the case does not meet Kinguin's standards, and we have already clarified the issue with them.
Please be informed that if a merchant does not respond to your reply, or is uncooperative, you can always escalate the case to our support team, so that we can handle the case in the merchant's stead.
Alternatively, you can also contact us via ticket and we'll take over the report from there.
You can do so by following this link: https://kingu.in/ContactSupport.
We apologize for the inconvenience, and hope that you could reconsider your rating now that the issue has been resolved for you.
Best regards,
Bartix