Stacey L.

So we do have this whole transaction carefully documented and so we are sorry the customer is not happy and is trying to skew the facts of what happened as unfortunately this customer did not read what she ordered and had she had there would have been no problem at all. Customer ordered a modem + router package (which somehow she thought she only ordered a modem) that was listed to be in refurbished condition and backed with a 1 year extended warranty. We also provide a definition for our customers of what refurbished will mean and it does include some cosmetic flaws but of course the items were fully functional and listed at over 70% off new retail price. It is very costly when people don't read what they are ordering (including the title) until after the fact and so it is certainly not a "threat" but per our purchase terms that are presented to our customers before checkout and have to be accepted in order to complete the checkout process we do charge a restocking fee for any item(s) that come back in working condition and exactly as they were described. The units she returned had a few SMALL scratches as was listed and were fully functional and certainly weren't "disgusting" and so unfortunately she received exactly what she ordered but she didn't read what she ordered so that can cause problems. We have been in business almost 8 years now and have strived to accomplish over 96% positive feedback on Amazon and Ebay as a power seller to go along with over 3000+ positive reviews on our websites so for everyone but the 4% who don't read before they buy I would say our customers have been quite happy with our service. We are sorry it didn't work out and that you aren't happy with the restocking fee but our employees families won't seem to agree to pay for customers mistakes that could have been prevented by simply reading before buying.