I love all their products but only buy when they have a sale or I have a 20 percent off coupon. The customer service department is good and when I received broken candles a few time, they sent me out replacements with no questions asked. I usually purchase their soaps, bath wash and room sprays on a regular basis and their candles only when they run a sale since I feel they are too expensive at full price but you can get them at a very discounted price if you wait for a sale and then use a 20 percent off coupon. I would highly recommend this site.