Stephanie B.

We leased with Invitation Homes for almost 5 years. The 1st year was ok, however it quickly went downhill. Work orders were not completed correctly, including when our AC went out during an Arizona heat wave with temps of 120 degrees. Invitation Homes did not respond to emergency work orders and did not send anyone out for 5 days. We were unable to speak with with an actual person or get a call back regarding reimbursement to stay at a hotel or purchase/rent a portable AC unit. This quality of customer service continued, there was an irrigation leak that was never addressed causing our water bill to more than triple and we were never reimbursed.
The rent went up drastically each year and we were required to pay a monthly fee for AC filters, even though the AC repair company advised the reason for the issue was due to incorrect filters.
Prior to moving out, the new lease was sent to us with an increase of over $1000 from what we originally signed when we moved in. We submitted out notice to vacate and were told they would decrease the monthly rent by $600 if we stayed. This in itself confirmed the need to leave, they were increasing rent in large increments but decreasing once the resident said they were moving. Did they just want to see if the tenant would sign the new lease with the increase, which I'm sure many do because they don't think they have any other options, completely taking advantage of tenants/families with ridiculous, unnecessary increases.
Upon moving out, random fees and charges were taken out of our deposit, even though the house was left better than when we moved in. They never had any intention of refunding the deposit as they are experts at nitpicking and adding non-sense fees to avoid refunding the tenants money.
They do not care about their tenants, just how much money they can get from them.