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When I received this ring I was delighted! I thought it was a beautiful ring, but as always I leave reviews until a while after I've purchased things so I can see how they hold out. After a month or so the stone in the middle became loose, so I emailed and they informed my my ONE month warranty had ran out! One month on a £70 ring? Seems sus to me. They offered 50% off another product which I declined as I didn't want another ring that would fall apart in under 6 months. I hoped the ring would hold out, but yesterday (four months after purchasing) the stone fell out completely! I am completely shocked. Would not recommend anyone buy a product from this company. I then went to leave a review to warn other potential customers about my issue and they have banned me from leaving a review! I couldnt believe it. Please don't waste your money :(
* Moon Magic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Hello Stephanie,
Thank you for sharing your honest insights with the Moon Magic community. We take every review seriously, and continuously work to improve. Unfortunately, your incident fell out of our standard 30 day warranty period as you have reached out almost four months later. Our customer service made our exception offer to cover 50% off a new item which you have refused. Once again, we are truly sorry that you are not happy with our services!
Best Regards,
Moon Magic