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The design team sent pics and answered questions very quickly. From order date to delivery was less than 2 weeks. Mind you, mine was a custom shape and size. The only thing I'd change is show the materials better on the website. Not a rendering but an actual image.
I was able to design my own shape and sizes.
Mi ordered a custom size triangle shade. The measurements along all the edges are correct but the longest edge is not cut straight. It's cut on a curve upwards towards the peak therefor it will not be long enough to cover the area I need. Ex: side A is left, side B is right and C is the bottom... side C is not cut straight across, it curves up toward the corner where A&B meet. There was no way to know that was going to happen nor was there a way for me to give a length there. The math provided would've been right if it was cut straight. It took 2 months to get to me and to say I'm a little disappointed is an understatement...
I contacted them because the shipment was taking a very long time and I haven't received a tracking number. I was worried because of the bad reviews. The agent was great and explained that was with their old vendor. And he expedited my package.
I liked that I was able to order a custom size.
Because I was able to order a custom size
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It took forever and many proofs that they made a mistake in productions. That process was painful...
I wanted a cover for my traeger just like in the picture. It needs a stack cover which this one...
Hey Stephanie! We're sorry to hear that you find our website cumbersome, and we apologize for any confusion caused by the images of the material. Your feedback is important, and we want to address your concerns. Additionally, we recommend ordering the swatch kit from "https://www.coversandall.ca/swatch-kit-p" before finalizing your order. Please reach out to us directly [800-260-2829] if you face any issue while placing the order, so that we can investigate and give you a better experience. Thank you for bringing this to our attention.