Ordered HSE wheels on July 10th, informed me it would be 2-3 weeks for wheels and tires for Porsche 911 C4S. No problem. $7200 paid then but never heard to any follow-up, updates (all initiated by me). Not COVID problem. Then, no center caps nearly three months later, see pics below. No paperwork, warranty, care instructions, tires half-filled with air, a mess. Called numerous times, hours on hold just to talk to someone, then forwarded to another, more hours on hold. Asked for management constantly, no return calls treated very poorly. Management call, forget it. Get your wheels elsewhere like from HSE direct. Finally, HSE took care of it in 24. Hours after calling them direct. Center Caps cost over $100 alone, wheels look like junk without them.
Dear Stephen,
Thank you for your feedback!
We apologize for the inconveniences with your order.
From what i see on file, we have already contacted the manufacturer to expedite the shipment with the missing center caps to you free of charge.
Please, check your email inbox for details.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.