Stephanie Z.

At 12:52pm on Sunday March 31,2024 my vehicle was not drivable. I contacted AAA immediately and requested for assistance. I never received assistance. I had to find a way home (paid a co worker), and leave my vehicle at the location it broke down. At 4:22 AM, 15 hours later I get a call from AAA that a technician will be assigned at 8:30am. Why in the world would anyone call a customer at 4:22am!?!? Ella said she was calling all the requests in the queue and I was listed. Why would you call?!? After my call a text message was sent with the details of the assigned technician. The was sufficient, a text message. Now it is 4AM and I was woken up, alarmed, and given so much anxiety because I receive a call from AAA to let me know a technician has been assigned 15 hours after my request! 15 hours after my request. This whole situation was inconvenient, inconsiderate, and really irresponsible on AAA side. I will not be renewing my membership after this year. This is only one of the many bad situations I've had to deal with as a customer for AAA.