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Phone developed dead pixels within 2 months of purchase so I returned it as faulty as required.
I chased it up 2 weeks later and they confirmed the engineer would look at it soon.
24 days after sending it back I finally have an email reply:
Engineers Report:
The device has been dropped and therefore this line has come.
The phone has internal damage which can result in a line on display.
Internal damage can come from a pressure exertion or phine drop.
Kind regards
Customer care team.
-I have requested photographic proof of damage sustained but They say there isn't any externally
Tip for consumers:
Phone developed dead pixels within 2 months of purchase so I returned it as faulty as required.
I chased it up 2 weeks later and they confirmed the engineer would look at it soon.
24 days after sending it back I finally have an email reply:
Engineers Report:
The device has been dropped and therefore this line has come.
The phone has internal damage which can result in a line on display.
Internal damage can come from a pressure exertion or phine drop.
kind regards
customer care team.
Products used:
pixel 7 pro
Steve C.'s review of handtec.co.uk earned a Very Helpful vote
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