Steven B.

Working with RORO was an all in all frustrating experience. I contacted them months in advance to start setting up the process and every step along the way they waited till only a few days before necessary papers were due to tell me to fill them out and submit them. These were often very important papers that required long waits at city hall and the export office, and required me to randomly, on several occasions, miss work and almost miss my export date. However, the staff was friendly and accommodating other wise. Until, I sent payment! They claimed that they never recieved my money, and stated that if I did not repay immediately, that I would quickly receive hundreds of dollars in late fees. In the meantime, I was forced to pay a second time with the understanding that my first payment would be refunded. To this day I have not received a cent. I've had to hire an attorney to go after this company and they continue to not respond by mail, email, or answer their phone. I requested a simple bank statement for them to prove to my bank that the money was never received. They claimed it was on the way then cut off communication. I still am out three grand and have received nothing proving their innocence. Basically they are thieves and they are even dodging legal matters. They stole my money and there's nothing stopping them from stealing yours. Do not use RORO USA LLC under any circumstances, and do not recommend them to anyone you know.