A representative of Koodo came to my doorstep and misrepresented information. I fell for this trap and have been consistently charged for a sim card that has never been used. I tried to get in touch with this company numerous times unsuccessfully. So, I reported this to TransUnion as this company was obliterating my credit. They sent a letter back to me only to inform me that the company was NOT at fault. I was seething!... But as I continued to read, I saw that they encouraged me to speak with Koodo to resolve the issue and attached a number that I had yet to see while skewering the internet with searches. I called the number and finally got resolution.
The number is *******500. I hope this was helpful to anyone else experiencing difficulty with Koodo.