Steve P.

Hope this never happens to you - Had to have hard drive replaced. No problem. Lasted 64 days, then that one failed. Took it in, they said everything was fine (paid $49.00). Brought it home, plugged it in, and computer did not work. Nothing had been done to it. It was Friday. Had to wait till Monday morning to bring it back. Told I would be prioritized for quick service. End of day, computer had not been repaired. Had to go back next day to pick it up. Asked for $49 charge to be refunded, since nothing was done. "Manager" gave lame excuse and dismissed the fact that they didn't get it right the first time. Got runaround from beginning to end. Very disappointed. Did not get refund. Very unhappy customer. Took 6 days to have a second hard drive replaced. Not acceptable.

Good Product Service Resolution - Purchased a Birdscapes Top Fill Feeder in Feb. 2008. It developed small cracks in the base which caused it to leak. Called the website and explained the problem. The lady immediately stated that the feeder had a 1 yr. Warranty, and they did not have the part, so would send out a new feeder. She apologized 3 times for the problem I encountered, and after verifying that I purchased the product from them, agreed to send out a new unit. I was very impressed with the quick resolution without question. Very pleased with this site.

Failure to Deliver the Goods - Placed an order Oct. 30. The electronic check has cleared and still waiting for shipment. Get a busy signal at their customer service line. Looks like a scam to me.