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I spent a few $ to check my record for a job but wasn't aware it automatically enrolled me in a membership so was surprised when I was charged $25. I was notified that it's stated in the terms but was in a hurry and didn't look closely. I requested and was granted a refund. I am grateful for the approval and the representative was very professional and understanding. I will definitely use Records Finder in the future when needed. Thank you!
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Easy and helpful, she understood what was the problem and figured out how to fix the problem,...
Fast site for background check didn't take but a few days to process mine
Hello Steve,
Thank you for sharing your experience with us! We appreciate your feedback and are glad to hear that our customer service representative was professional in handling your refund request. We understand that it's essential for our users to have a smooth and transparent experience, and we apologize for any confusion regarding the membership enrollment.
We're delighted that you're open to using RecordsFinder in the future, and we'll continue to work on making the user experience as clear and user-friendly as possible. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for your trust, and we look forward to serving you again when needed!
Sincerely,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315