Stuart C.

I purchased a Christmas gift through Hudson Bay marketplace last November. The recipient didn't like it so I tried to return it only to be told that I had to contact the 3rd party seller who in turn told me that it was past the 10 day return policy. I had to fight to get them to accept the return. I had to pay more than $60 for the return postage myself. After weeks of back and forth with the seller who wasn't receiving the package they finally accepted the package. I finally received a notice at the beginning of February from the Hudson Bay that I would be receiving my refund. It is over a month now and still nothing. I recently spoke with a customer representative who basically told me that it was my responsibility to get the refund through the 3rd party seller. Thank goodness I bought it through PayPal who assured me that they are investigating this.
I will NEVER EVER buy from Hudson Bay again. They don't stick behind their products and their customer care representatives don't seem to give a darn