sue f.

Although i took the time to list all 5 of my tracking numbers on your website so my packages would be consolidated (as offered by kentex as one of the benefits of using them) in the warehouse in the states and sent to me in kenya i have so far received only 4 of my 5 packages in two different shipments. I was told yesterday that the remaining two were being couriered for me to collect this morning when i arrived to collect there was only 1 package so one is still missing. I have called the office multiple times today and have been left waiting on hold by the recorded answering service being told that a service rep will be with me shortly. Maybe the office is not open on Saturday for customers to rectify the problems you have caused but your phone service recording should inform us that not tell us to keep holding. I think your service sucks. My goods arrived at the warehouse in the states 25th & 26th april and i still have not received them all - the bulk still missing but have paid two separate courier charges and been to collect the packages two different times. All super inconvenient, super disorganized and i will never use you again. Dreadful. Your self promotion advertising is completely misleading. I. e. Lies