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I bought the absolue soft face cream, they prompted me to choose 4 free items. I got the face cream but not the free items, when I asked them about it, the told me to go buy some more items and then would send me the 4 free items. The face cream is over $300. I am not going to order more from Lancome directly. Will go to Macys or Nordstrom. I was simply looking forward to trying out other products. And was shocked how they responded to me when I asked about the free items the system prompted me to pick out. Buyer beware...You may not get the free items offered.
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Lifelong customer but never had a reason to interact with their service team. Ultimately ended up...
