Susan and Kristen P.

If I could leave 0 stars I would! Bathfitter installed our bath and hardware incorrectly and broke pipes. We did not know until the basement flooded right into the new sheet rocked ceilings and new LED high hats.
So they sent a plumber.
The plumber neglected to shut off the main correctly and left a slow but steady leak in a rarely used part of the basement.
This leaked and we did not realize until the concrete which is very porous could not absorb any more water. Needless to say we had a huge water damage and mold situation which required remediation at our expense.
We were instructed by the restoration company White Glove Restoration to leave the industrial blowers and dehumidifiers going 24/7 bc the concrete was soaked.
If we didn't we would have an additional (new) mold colonies growing.
This made our electric bill increase by about 100- to 120.00 dollars per month.
They refused to communicate with us.
We called corporate and we're told we had to call the franchise.
We did so to no avail.
So we called Ally bank who financed the service.
They were sent numerous emails, photos and video but decided the matter was resolved.
Of course, Bath Fitters nor the bank care.
I am paying the payments on time each month because I am contractually obligated to do so.
What are Bath Fitters' contractual obligations?
To provide competent and quality service, right?
Well, they are neither competent or quality service providers.
If I could attach pics and video here, I would.
Bottom line, Do NOT trust Bath Fitter.
They are not a customer service driven company.
Once they sell you they'll ghost you if there is a problem like a bad one night stand.