susan d.

I ordered a "Mother of the Bride" dress from www.bridalshopa.com. The dress arrived and the fit was fine - the problem is that the description stated that it was a "Mother of the Bride Dress WITH Jacket" and no jacket was included. I contacted their customer service and was told that the description was a typo and that I should have looked at the picture - if no jacket in the picture, no jacket is included! I contacted them again after I received a request to review their product - the survey description was once again "Mother of the Bride Dress WITH Jacket." They won't honor what was advertised. Another big issue is that although the website would have you believe that they are located in Texas, they are actually in China - which means that there is always a delay in communication because of the time difference. The "US" phone number provided just rings...