Susan K.

Lowe's customer service is the absolute WORST on the planet. They have outsourced their install scheduling to a company in the Philippines (Handy). AWFUL!

Two Kohler toilets were installed. One is defective, and verified as defective. Handy keeps canceling the replacement appointments. I have spoken with them Several times. I have spoken with Lowe's and the installer Several times. The Installer can't do anything until Handy gets their head out of their $#*! and produces an appointment.

This has gone on for over two weeks.

I am at the point of having the toilet ripped out and returning it to Lowe's myself and contracting with the installer privately to install a new one.

The WORST customer service experience I have Ever experienced. There HAS to be some recourse!

I ordered a leather lead that said was in stock. Come to find out it was backordered with no date. I emailed them that nowhere on the website did it say it was backordered/out of stock, otherwise I would not have ordered it. Just got "canned" answers with no solutions.

I finally asked for a refund and magically it is now in stock and supposedly being shipped.

Communication is severely lacking with this company and I will NEVER order from them again. NEVER!

I am done using FedEx. After two times of shipping an item-one standard overnight and the return at priority overnight... Both LATE. What the hell am I paying for?! Never Again!