Susan R.

So far I have bought 5 tress from them the first order was great.

They are horrible! I made an order on December 29th. I was told I would receive it between January 22-to the 31st. I called and they said February 3rd then they changed it again to February 5 and then they changed it again to February 8th and now they are saying it will be weeks before I see my order. So I went to cancel my order on a 600 dollar purchase and they want to charge me a 10% restock fee. If you are smart you will not do business with this company! I am still fighting with them after hours on the phone.

I ordered a shower system, it was missing parts. Oh it was also missing the instructions. I called to get replacement parts, they sent me the wrong part then they sent me a new system... again the same 2 parts were missing. My plumber has been out to my house 2 times already... I called them again about the parts they wanted me to photograph all the parts I did get (haha) and after a half hour we got disconnected. This has held up my bathroom remodel now for a week. They are horrible do not order from these people.