Suzanne M.

Rented a top for a Grand Wine tasting and just learned the day I'm supposed to receive the top that it's not going to make it on time, Worse, I didn't get notified from RTR - I was notified by the 'shop' app on my phone. No explanation. They asked if they can over night a substitute and after rushing to make a decision on something else, they told me that it was too late in the day to send anything out.
So now I am 100% stuck. Also learned that even though it's arriving 2 days late (on 2/2), I still have to return in on 2/3 (Saturday) and I am out of town. Had planned on returning it on 2/2. NOW I AM GOING TO GET CHARGED LATE FEES OF $50 per day. The damn shirt only cost $60 to rent for a 4 day rental. Spent 1.5 hours of my day trying to make any kind of logical compromise out of this situation. They obviously don't need my business so peace out.