Suzanne P.

I purchased something online from Costco on 11/30 and was told it would arrive by 12/15. Fast forward to 12/17, the only update I have is that a shipping label was created on 11/30 and UPS has not received the package yet. I contact Costco customer service and ask what is going on. I am told this a problem with UPS and asked if I "can wait a few more days." What employee has the audacity to ask me to wait, when I have already waited long enough to get this package? I understand that the holidays make shipping backed up but this had nothing to do with UPS. This was all Costco's mistake. So, I contacted UPS and was told it is still sitting in Costco's warehouse. I contact Costco customer service yet again, and I am told that they can send me a replacement order. How is a replacement order going to help anything? My product was not damaged. It was simply never shipped Customer service did not acknowledge that it was still sitting in the warehouse. I did not receive any apologies or explanations as to why only a label was created. I was given no solutions or timeframes for when I would receive the product. The next day, 12/18, I get a notification my package was shipped and is on the way to UPS. It is very clear that Costco only shipped it out because I had made a complaint the day before. I wonder how long the package would have been sitting there if I had not made a complaint. Costco, your customer service is horrible and you truly don't care about your customers.

I made my first purchase at Honeybum after seeing one of the cutest matching sets on Instagram. When I got the clothes shipped to me, I was in love with how soft they were. I thought the quality was perfect. I had a problem with one item and Kyeria at customer service was so kind and helpful throughout the whole process of solving the problem. I will definitely be purchasing from Honeybum again. I just wish they had clothes for plus size girls.