Suzi B.

BEWARE DO NOT STAY DO NOT EVEN BOOK HERE!

This is the worst place ever. They say they are Crater Lake Lodge which is supposedly a different location than Crater Lake Resort, but look above people! It says Crater Lake RESORT! We used the address they gave us and it went nowhere. Then we used the Crater Lake RESORT on the map according to the NAME ON THE RESERVATION and it took us to Crater Lake Lodge / Resort on the lake itself.

Now, THAT hotel was CLOSED FOR THE SEASON!

We had even CALLED them to verify the address since what they gave us didn't even take us to a real area, we knew we were going to get there around 1 AM when there might not be anyone there, and the OR 62n ******* was a JOKE but do you know what the lady said? She said, "Oh you are coming from San Luis Obispo? You should give my daughter a ride up here!" I had no idea how to respond to that, and this lady did not help, nor did any emails we sent get us any better directions.

We went on the best info we had and. You guessed it! We wound up SLEEPING IN OUR JEEP IN THE FREEZING COLD WEATHER.

We got NO sleep and therefore wound up having to spend an EXTRA WHOLE DAY in BEND just to RECOVER, which too a day out of our plans, as well as extra expense.

When I called them first thing in the am I got the following nasty response, so help, no offer to give us another night another time, NOTHING. So now we have to dispute this on our credit card. I won't be using Booking.com OR ever staying in their crappy hotel. I heard from someone else they have these gross mice in the cabins and you can't sleep because of the smell.

Here is their response. Crater Lake RESORT is where we looked up on google to find an actual address, that took us to Crater Lake Resort on the lake. If they knew there was another Crater Lake... whatever hotel, why didn't they TELL us that ON THE PHONE instead of asking me give their daughter a ride? Ridiculous.

BEWARE DO NOT STAY DO NOT EVEN BOOK HERE!

You just got a new message from Crater Lake Resort
Property's message:

We are not affiliated with Crater Lake National Park, or Crater Lake Lodge, therefore, we did not give you an address for anywhere in the park. We are located at ******* Hwy 62, Fort Klamath, OR, which is the address listed for us (Crater Lake RESORT) on Booking.com. I assume that Booking would have also sent you an email with our address, but I do not know their procedures.

I am not sure how, or where, you got the address to the Crater Lake Lodge, but we certainly did not give you that address. We are in no way responsible for you obtaining the wrong address and going to the wrong place.

Since you did not show up on your reservation date, you were marked as a no-show, and according to Booking.com's no-show policy, we cannot give you a refund.

Terrible experience here. I bought a jacket that was over $2k. Alexander McQueen. I wore it ONCE. It was not the right color, and we had to wear logo colors, so I tried to return it. After ONE wear, the jacket apparently had sweat stain DAMAGE (cheap material?) and part of the button color had come off! Really? $2k? What WASTE. The worst part? Of course, NON-RETURNABLE due to this damage after just ONE wear. Don't EVERY buy Alexander Mc Queen and I will NEVER shop Neiman Marcus again.