Svitlana B.

The TESCO Group People Safety Standards declare, that TESCO are committed to providing a safe place to work and shop for colleagues and customers.
They promise "Protecting people from harm and legal obligations for safety, so to ensure that you are safe no matter where you are to ensure that no matter where colleagues and customers work and shop, they can trust that they are safe with us."
Chief Executive Officer Dave Lewis wrote that "Our customers and colleagues are at the heart of everything we do, and following these Group People Safety Standards is one of the many ways in which we're serving shoppers a little better every day."
Our family of three (two had a visible disability) had a shopping on 17/10/2023 16:19pm at Dundee South Rd Extra (5745) Checkout 019 nearly 200 pounds. (4SDA-158Y-PO31-X57W)
We had pleasant experience in the shop floor with TESCO colleagues who helped us to find endless items for our shopping trolley.
Pleasant and friendly lady served us on the checkout (019).
When we were on the travelator, which is considered a hazard and requires prudence, poetically for our family as my husband uses for his stability a walking stick and our autistic with learning disability son held the trolley cautiously, a security guard ran to reach us. It was a busy time and behind us were other customers.
This hazard did not stop the security guard to move other customers trolleys to reach us on the middle of the travelator. To speak with him we needed to turn to him and stood backwoods to the end on the travelator movement. We started conversation with him. He told us that it was some buzzer sound when we came to the travelator. He asked to show the receipt, when we just put everything to the lane of checkout and he saw in our trolley 4 big bags full of goods. When we reached the end of the travelator we struggled to safely walk out of the travelator because security guard still speak with us and ignored completely that we can injured our self on the travelator with large amount of shopping goods and big trolley. He could have spoke to us at the bottom of the travelator where it was safe to do so not where my son was distressed by his actions as my husband nearly fell over trying to listen to him.
This is not acceptable at all when vulnerable customers were deliberately put in danger by a security guard who needs to provide promised "Protection for people from harm" by TESCO.
We understand that he trying to do his job, but he needs to do it in a safe environment and not create unnecessary danger for the customers.
To treat a loyal customers like potential thieves, because some fault on the security alarm and increase the risk of harm it is NOT what TESCO promised.
We are honestly really disappointed that a big company like TESCO fails in duty of care in practice and the safety standards for customers and safety awareness of colleagues prevent risks to health and to managing risks to identify hazards which are things and situations that could harm a person, as TESCO stated in, their own Group People Safety Standards.

We ordered 13 Aug 2023 the Modern Wood End Table with Block Base, Storage & 2 Drawers in Rectangular Shape - 35"L x 12"W x 26"H 1 Natural. SKU: *******369
We would like to warn future customers that this company do not display clear the time of delivery of your items. It is NOT indicated on the item site, but on the page of Shipping Info. When we paid for our unit, we did not realise that our delivery will be after nearly 50 days.
You will not receive any information and explanation from customer service of company and you will need to chase your item in your spare time: to call them or to write to them.
Our unit was arrived in water damage package and the company promised to do 5% discount but we have not received any discount yet.
We also received no building instructions with the unit and had to build unit completely through trial and error.
We would not recommend this company for United Kingdom customers.