Tannyn G.

There have been many issues with Smile Direct. First, I was quoted a 4 month treatment but had it extended 3 separate times so that I was in treatment for over a year. Very misleading.

During my treatment, there were several auto charges that took a lot of effort to change with customer service. After asking for supervisors to call me back, I never received call backs and had to reach out again myself.

Now my smile guarantee (one of the main reasons I chose SD) is void because I am 2 days late on ordering. I understand this can be voided but when I called for clarification, the rep just kept telling me that they could not make any promises that the guarantee would be upheld. Basically insinuating that if I ordered, there is potential. This is clearly false and just using this language to get me to order again.

I would absolutely not recommend Smile Direct, while it may be cheaper, you will pay for it in headaches.