TA H.

I like the idea of the letters but honestly, my experience with customer service has been terrible. There is no number to call, no address listed and the only way to contact them is email...they don't answer email in a timely manner. It has been 10 days and no reply. When you email the second time, They send an automated response saying don't email a second time but give them a chance to reply. 10 days is long enough to wait! They missed sending the letter the first 2 mailing dates, then said they would send 2 letters together but that was 2 weeks ago and nothing. Very frustrating. Nice concept but I have one very disappointed granddaughter as her cousin is getting her letters but other is not. Its not worth the stress!