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Taisha T.

United States

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1 Review by Taisha

GoToGate

  • GoToGate

“Flexible tickets weren't flexible. Only refunded the cost of the flights and not any other fees.”
1/29/24

Extremely disappointed! GoToGate was supposedly denied access to Thai Jet Air and Thai Air Asia, so they couldn't honor the flexible ticket. Because they couldn't help me with my flight changes, they offered to refund my flight only, and not the additional services they promised-- flexible ticket, seat reservations... I lost $200 dollars and will NEVER use this company again and regret not paying attention to the reviews in the first place as they only have 1 star! Go figure! On top of all of this I incurred expensive international call fees as I was put on long holds many times.

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