Iris L.

This company is not concerned about customer service or satisfying long term customers. In addition to the annoying requirement to long in to certain programs through their website, and then having access to these programs deleted if you don't sign in every 30 or so days (and having your kiddo have to start all over in those programs by retaking the placement tests as all information and work your kid has done is erased from the system... something that does not happen if you just sign up or purchase from some of these companies directly (and a lot of them are free))...

They intentionally set up their renewal process in such a way that you are guaranteed to be charged automatically due to the fact that they do not send out a courtesy reminder of automatic renewal, and make you check a box during your initial purchase asking if you want a reminder email. If they cared about their customers being happy and wanted to keep your business they would just automatically send out this reminder like most DECENT companies not just out to make money.

I called the company immediately after receiving a charge for a service I hadn't used in a few months, and the customer service representatives were rude and unwilling to refund my money. In the end, it only hurts you TestingMom because people who would have been repeat customers are unhappy and offended by such treatment and won't purchase from you in the end again, and will warn other folks not to use your services due to deceptive and unscrupulous business practices. I hope the additional 1 year charge was worth missing out on a lifetime of happy, returning customers. I know I won't use your services ever again, and will look elsewhere for my kiddos.