Tammie L.

This provider is a joke. It is impossibke to get any help. Everything is online so there is no live chat or phone calls. And when you open a ticket for support you get a reply 3 hours later, sometimes longer. Over 4 days you'll go back and fourth every few hours with various agents. All who will just agree with their colleague before them and say what they said, and actually none of them know the issue at hand. You get attitude when trying to explain the situation and treated like your stupid. In the end the problem has no remedy. They try payment without notifying you or having your consenr, so you pay $50+ for a plan on an eSIM, and it does not activate the account you want, They expect you to pay another $50+ for a plan on your original account you can not sign in to. And they can not refund the payment from the second account with eSIM, transfer plan, nothing at all to accomodate. So you're expected to keep taking money out of your pocket and put it into their scam company. Eventually after no real solutions or remedies to fix the issue, with all the added stress, frustration and extra payments they stop replying all together. Oh and let's not forget, to keep your plan active you must add funds before the due date or pay on due date, which is impossible when you can not sign in to your account no matter what and do not have a 4 digit pin to call *611 and complete it that way. Absolutely hate this company. I regret ever signing up. Years ago there was normal customer service call-in features. But now, it's just ridiculous.