We ordered parts and didn't receive them all. After a day of going back and forth with the customer service rep to verify the parts we received (understandable), we were able to have the missing parts shipped to us. The rep advised that we would receive them the following day. It's the following day, 1:42pm and we still have not received our shipment. Called 3 hours earlier for a tracking number and no call back with the tracking information. On our 2nd follow up call now. Horrible customer service and this business will not use this company ever again!